Rooted in Harmony SERVICE TERMS

 

Service Terms

These Service Terms constitute a legal agreement between you and Rooted in Harmony (“Rooted in Harmony”, or “us”) regarding your use of our services.  PLEASE READ THESE SERVICE TERMS CAREFULLY BEFORE USING OUR SERVICES.  THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, INCLUDING A WAIVER OF THE RIGHT TO A JURY TRIAL. BY CLICKING “I ACCEPT” AS PART OF THE REGISTRATION PROCESS YOU AGREE TO BE LEGALLY BOUND BY: 

  • These Service Terms and 

  • The Telehealth Consent Documents, consisting of (a) your Informed Consent for Tele-Therapy Services, and (b) your HIPAA Authorization to Share Health Information 

 

IF YOU DO NOT AGREE WITH THESE SERVICE TERMS OR THE TELEHEALTH CONSENT DOCUMENTS, DO NOT USE THE Rooted in Harmony SERVICES OR THE Rooted in Harmony PLATFORM. 

  1. Defined Terms.  Section 27 (Definitions) provides the defined terms used in this Agreement.  

  2. Rooted in Harmony Services and the Platform. Rooted in Harmony has developed a network of licensed mental health professionals and facilitates your access to a provider in this network to determine whether you qualify for an Emotional Support Animal (“ESA”) letter or a Psychiatric Service Dog (“PSD”) letter and, if so, to provide you with one of these letters. The licensed mental health professionals in the Rooted in Harmony Network (each a “Network Provider”) provide telehealth services, which may include assessment, diagnosis, therapy, follow-up and/or education, teletherapy, consultation, treatment, transfer of personal and health information, emails, telephone conversations and education using interactive audio, video and data communications, as applicable (“Telehealth Services”). After collecting intake information from you, Rooted in Harmony will facilitate your access to one of our Network Providers and provide administrative services to assist with and manage this relationship (“Administrative Services”). Administrative Services and Telehealth Services are collectively referred to as the “Rooted in Harmony Services”. 

  3. Access License.  

    1. Access Rights. Subject to the terms and conditions of this Agreement, Rooted in Harmony hereby grants to you, under Rooted in Harmony’s Intellectual Property Rights and during the Term, a non-exclusive, non-sublicensable, non-transferable license to access and use the Rooted in Harmony Platform for its intended purposes.  

    2. Ownership of Rooted in Harmony Platform. As between the Parties, the Rooted in Harmony Platform (and Intellectual Property Rights embodied in the Rooted in Harmony Platform) are the sole property of Rooted in Harmony and, except for the limited rights granted in this Section 4 (Access License), you have no rights in or to the Rooted in Harmony Platform. 

    3. Restrictions. You agree that you will not: (i) sell, rent, lease, sublicense, transfer, modify, create derivative works of, or redistribute the Rooted in Harmony Platform; (ii) alter or remove any copyright, patent, trademark, or other protective notices included with the Rooted in Harmony Platform; (iii) reverse engineer, decompile, or disassemble the Rooted in Harmony Platform; or (iv) allow any party other than itself to access or otherwise use the Rooted in Harmony Platform and Rooted in Harmony Services. 

    4. No Implied Rights. No rights shall be implied under this Agreement, based on any course of conduct, or on any construction or interpretation thereof. All rights and licenses not expressly granted in this Agreement are reserved.

  4. Helpdesk Support. Rooted in Harmony provides FAQs and other documentation, located at www.Rooted in Harmony.com, to answer questions concerning the Rooted in Harmony Services. If these materials do not answer your question, please feel free to contact us as set forth in Section 26 (Contact Us).  

  5. Availability. Rooted in Harmony shall use commercially reasonable efforts to make the Rooted in Harmony Platform available to the you, subject to reasonable downtime for maintenance and error corrections.

  6. Acceptable Use Policy.  You shall not: (i) use the Rooted in Harmony Platform for purposes that are unlawful, offensive, infringing the privacy of others, or otherwise prohibited by this Agreement; (ii) use the Rooted in Harmony Platform in a manner designed to disable, overburden, or impair the Rooted in Harmony Platform or interfere with another party’s use and enjoyment of the Rooted in Harmony Platform (or its components); (iii) seek to obtain access to any portion of the Rooted in Harmony Platform or related materials, accounts, or information through hacking, data harvesting, data mining, or through other means Rooted in Harmony has not intentionally made available to the you through the Rooted in Harmony Platform; or (iv) infringe Rooted in Harmony’s or any third-party’s Intellectual Property rights, or other proprietary rights or rights of publicity or privacy.  

  7. Payment Terms. You shall pay Rooted in Harmony the fees associated with your use of the Rooted in Harmony Services and identified on the Website (collectively, the “Fees”). The Fees will be paid by you with one upfront payment at the time you complete the initial questionnaire to access the Rooted in Harmony Services. Unless expressly otherwise provided herein, all Fees are stated and payable in U.S. dollars. Rooted in Harmony does not accept health insurance for payment for any Rooted in Harmony Services. 

    1. Payment Authorization. By providing Rooted in Harmony with credit card information, a Google Pay account, an Apple Pay account, or other payment method we offer, you agree that Rooted in Harmony is authorized to immediately charge your account for Fees due and payable to Rooted in Harmony with no additional notice or consent required. 

    2. Pricing Modification. Rooted in Harmony reserves the right to prospectively modify or implement a new pricing structure. Rooted in Harmony will notify you if a change in pricing takes place during the Term. If you disagree with the new pricing structure, you may terminate this Agreement according to Section 18 (Termination). 

    3. Rooted in Harmony Fees. You understand that the portion of the Fees attributed to the Telehealth Services provided by Network Providers is passed through by Rooted in Harmony to the Network Provider rendering the Telehealth Services to you and is not retained by Rooted in Harmony.  The portion of the fees retained by Rooted in Harmony is for the fair market value of the Administrative Services provided by Rooted in Harmony.

    4. Taxes. All Fees payable hereunder are exclusive of, and, as between the Parties, you are responsible for paying, any taxes assessed or imposed in connection with this Agreement (excluding taxes on Rooted in Harmony's income or property). You shall indemnify and hold Rooted in Harmony harmless from and against all claims and liabilities arising in connection with your failure to report or pay any such taxes. 

  8. Feedback. The term “Feedback” means suggestions, ideas, feature requests, and recommendations made by you relating to Rooted in Harmony Services or other elements of Rooted in Harmony’s business. If you choose to provide Feedback to Rooted in Harmony, then you hereby transfer to Rooted in Harmony your rights in Feedback (including associated Intellectual Property Rights).

  9. Privacy and Telehealth Consent Documents. Your use of the Rooted in Harmony Services may result in Rooted in Harmony’s processing, on your behalf, personal health information (“PHI”) included in the Customer Data and some information Rooted in Harmony collects constitute PHI. These processing activities and the maintenance and disclosure of such PHI will be subject to the Informed Consent for Tele-Therapy Services and HIPAA Authorization to Share Health Information (the “Telehealth Consent Documents”). In case of a conflict between this Agreement and the Telehealth Consent Documents or any business associate agreement entered into by Rooted in Harmony, as discussed below, the Telehealth Consent Documents, applicable law, and any business associate agreements shall control.  Your Network Provider, if a covered entity under the U.S. Health Insurance Portability and Accountability Act (“HIPAA”), will provide you with a Notice of Privacy Practices describing its collection, use and disclosure of your PHI, not Rooted in Harmony.  Rooted in Harmony, in some instances, is a “business associate” (as that term is used under HIPAA) that provides services to and for the Network Providers, referred to as “covered entities” under HIPAA, and enters into business associate agreements with those Network Providers that are covered entities. When applicable, Rooted in Harmony will use and disclose PHI only in accordance with any such business associate agreements and HIPAA.  We may de-identify your Personal Information so that it no longer reasonably identifies you. In this case, we may use this de-identified data without restriction and for any purpose, including to improve our products and services.

  10. Customer Data.  

    1. Retention of Customer Data.  You are responsible for retaining copies of Customer Data and, except to the extent required by applicable law, Rooted in Harmony has no obligation to backup Customer Data. 

    2. Security. Rooted in Harmony shall use commercially reasonable efforts to safeguard the security of Customer Data resident on the Rooted in Harmony Platform, and shall employ, for this purpose, information security controls consistent with accepted practice in the industry and applicable law.

  11. Representations and Warranties.  Unless provided otherwise in other Terms, the Parties represent and warrant as follows: 

    1. Your Representations and Warranties. You represent and warrant to Rooted in Harmony: (i) that you have provided true and accurate information and will maintain the accuracy of such information; (ii) that you are physically located in and reside in the state indicated in the address you provided during the registration process, as the licensed mental health professional cannot assess across state lines; (iii) that you will comply with applicable law; and (iv) that you are solely responsible for knowing and understanding your local laws concerning standards for the content, legality, and requirements for ESA/PSD Letters. 

    2. Rooted in Harmony Representations and Warranties. Rooted in Harmony represents and warrants to you: (i) that the Administrative Services and PSD Training Course will be performed in accordance with accepted industry practice and by qualified individuals; and (ii) that it has used reasonable care and practice in evaluating and selecting the mental health professionals who administer the Telehealth Services and comprise the Rooted in Harmony Network, and the certified professional dog trainers who conduct the PSD Training Course.  While we make efforts to verify the background that the Network Providers and certified professional dog trainers claim they have, we cannot warrant or guarantee their accuracy.

    3. Disclaimer of Warranties. EXCEPT AS EXPRESSLY SET OUT IN SECTION 12.2 (Rooted in Harmony Representations and Warranties), THE Rooted in Harmony SERVICES, Rooted in Harmony PLATFORM, AND ALL Rooted in Harmony PERFORMANCE OBLIGATIONS ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, AND Rooted in Harmony HEREBY EXPRESSLY DISCLAIMS ALL OTHER REPRESENTATIONS AND WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, ORAL OR WRITTEN, INCLUDING WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, INTEGRATION, MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, AND ALL WARRANTIES ARISING FROM ANY COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.  THE FOREGOING DOES NOT AFFECT WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

  12. Additional Disclaimers. 

    1. Not a Licensed Healthcare Provider. Rooted in Harmony is not a licensed health care provider nor does Rooted in Harmony provide medical, behavioral health, or health advice or diagnoses. Any medical advice or treatment you receive in connection with the Rooted in Harmony Services is provided by our Network Providers. Always seek professional medical advice regarding a medical or mental health condition or treatment.  

    2. No Therapist – Patient Relationship. All information provided by Rooted in Harmony is intended to be for general informational purposes only, and is in no way intended to create a therapist – patient relationship as defined by state and federal law.  While Rooted in Harmony facilitates your selection of, communications with and other interactions with Network Providers, Rooted in Harmony does not provide professional services and the therapist-patient relationship is between you and the therapy provider you select. Rooted in Harmony shall not be liable for any professional advice obtained from a Network Provider or for any other information obtained on the Rooted in Harmony Platform. Rooted in Harmony receive a fee from Network Providers for use of the Platform and technology and various other services. However, this does not imply endorsement of a particular Network Provider.  Rooted in Harmony shall not be liable for negligent credentialing or the negligence of any Network Provider.  Rooted in Harmony does not endorse any specific tests, providers, therapies, products or procedures that are recommended by Network Providers. You acknowledge that your reliance on any healthcare providers or information provided by the Network Providers is solely at your own risk and you assume full responsibility for all risk associated herewith.  The content of the site and the services, including without limitation, text, copy, audio, video, photographs, illustrations, graphics and other visuals, is for informational purposes only and does not constitute professional medical or behavioral health advice, diagnosis, treatment or recommendations of any kind. You should always seek the advice of your qualified heath care professionals with any questions or concerns you may have regarding your individual needs and any medical or behavioral health conditions.  We do not guarantee that any person’s use of the Rooted in Harmony Platform is the appropriate course of treatment for any individual’s particular health care problem. 

    3. Not an Emergency-Monitoring Service or Crisis Service. Rooted in Harmony is not an emergency-response, emergency-monitoring service, or crisis service. Any person who is aware of an emergency situation should immediately contact an appropriate emergency response or dial “911”.  Any person who is feeling suicidal or in need of immediate assistance due to emotional crisis should reach out for help to a crisis help line. A list of crisis help lines and service providers can be found in your phone book, or contact the National Suicide Hotline 800-273-TALK (800-273-8255).  If you are in crisis, contact the above organizations or another resource of your choice.  If you need help finding mental health services and support in your community contact an appropriate organization, such as for example: National Mental Health Association Information Center: nmha.org. 

    4. No Assurances of Acceptance. Except as expressly provided in Section 15 (Refund), Rooted in Harmony does not guarantee that a landlord, airline, or other third party will follow the requirements set by state and/or federal laws and regulations that govern ESAs and PSDs, or will accept your ESA/PSD Letter.  Even though a person may have an ESA/PSD Letter from a Network Provider, this in no way guarantees that the person will qualify as “disabled” under federal or state law, or receive any particular accommodation by any airline, hotel, restaurant owner, or any other company or individual. An ESA is not a “service dog” as defined by law and may not necessarily be accorded the same level of accommodation.  

    5. PSD Training Course.  Rooted in Harmony offers the PSD Training Course as a tool to educate you about PSDs and to assist you in training your PSD; however, Rooted in Harmony is not responsible for training any Animal Companion as a PSD.  The PSD Course Completion Certificate issued upon your completion of the PSD Training Course does not certify or guarantee that your Animal Companion qualifies as a PSD; rather, it solely certifies your completion of the PSD Training Course offered by Rooted in Harmony.  Rooted in Harmony is not responsible for any damages caused by your Animal Companion in public or private spaces or for the behavior of your Animal Companion before or after you complete the PSD Training Course and receive a PSD Course Completion Certificate.  The PSD Course Completion Certificate does not provide protection against liability for misconduct by your Animal Companion.

    6. Animal Companion. Without limiting Section 12.3 (Disclaimer of Warranties), Rooted in Harmony is not responsible for the training, temperament, or qualification of any Animal Companion as a service animal.  Rooted in Harmony is not responsible for any damages caused by the Animal Companion in public or private spaces. An ESA/PSD letter does not provide protection against liability for misconduct by the Animal Companion. 

    7. Legal Disclaimer.  Rooted in Harmony is not a lawyer or a law firm and does not provide any legal advice. The Rooted in Harmony Platform neither offers nor constitutes legal advice or counsel. The Rooted in Harmony Platform may contain content (such as the PSD Training Course) that references federal, state and local rules regarding assistance animals and/or telehealth. Rooted in Harmony does not make any representations or warranties as to the accuracy or applicability of this content. Laws, regulations, guidelines and other rules regarding ESAs, PSDs, assistance animals and telehealth are constantly evolving and subject to interpretation, and Rooted in Harmony makes no representations or guarantees as to whether any information on the Rooted in Harmony Platform is current, complete, accurate or relevant or that the Telehealth Services comply with applicable local, state and/or federal laws. Content on the Rooted in Harmony Platform is not regularly updated. You should not rely on any content on the Rooted in Harmony Platform for any advice, guidance or information of a legal nature. To answer legal questions, you should always seek help from a licensed professional or directly reference the latest federal, state or local rules applicable to your circumstance. Rooted in Harmony makes no representation that any ESA/PSD Letter provided by a Network Provider or Telehealth Services comply with applicable local, state or federal laws.  

  13. Indemnification. You shall defend and indemnify us against any third party claim, action, suit, or proceeding resulting from your use of the Rooted in Harmony Services in a manner not authorized by this Agreement. We shall notify you of any such claim and provide reasonable cooperation and assistance in connection with the claim, at your expense. You will not enter into a settlement that adversely affects our rights or interest without our prior approval, not to be unreasonably withheld. 

  14. Refund.   

    1. Denied Accommodation. Rooted in Harmony will refund your Fees, if each of the following conditions are met: (i) you are denied an accommodation by a landlord or property manager  due to a claim that the ESA/PSD Letter from Rooted in Harmony is not valid; (ii) you have filed a complaint with HUD concerning this denial and provided proof of the filing to us; and (iii) you have submitted acceptable documentation of the landlord’s denial (or property managers’ denial) to Rooted in Harmony (via email to support@Rooted in Harmony.com) within sixty (60) days of the denial.  

    2. Failure to Qualify for ESA/PSD Letter. If the Network Provider determines that you do not qualify for an ESA/PSD Letter, Rooted in Harmony will refund your Fees, if you submit your rejection letter to Rooted in Harmony (via email to support@Rooted in Harmony.com) within thirty (30) days of the Network Provider’s determination.  

    3. Dissatisfaction with PSD Training Course. If you purchase the PSD Training Course, are dissatisfied with the PSD Training Course materials provided, and submit a written request to Rooted in Harmony (via email to support@Rooted in Harmony.com) on or before the date that is 7 days after you purchased the PSD Training Course explaining why you are dissatisfied with the PSD Training Course materials and requesting a refund of the Fee for the PSD Training Course, Rooted in Harmony will refund your Fee paid for the PSD Training Course (but no other Fees).  

    4. Limitations to Refund. Please understand that you will not receive a refund except in the circumstances specified in Section 15.1(Denied Accommodation), Section 15.2(Failure to Qualify for ESA/PSD Letter), and Section 15.3 (Dissatisfaction with PSD Training Course). For example, Rooted in Harmony will not issue a refund: (i) if you do not schedule or attend a consultation appointment with a Network Provider; or (ii) if you decide not to continue with the Rooted in Harmony Services before fully completing the ESA/PSD process.

  15. Limitation of Liability. IN NO EVENT SHALL Rooted in Harmony BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS; LOSS OF DATA; OR LOSS OR INTERRUPTION OF USE; EVEN IF Rooted in Harmony HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Rooted in Harmony’S LIABILITY FOR DAMAGES WILL EXCEED, IN THE AGGREGATE, AN AMOUNT EQUAL TO THE FEES YOU HAVE PAID TO Rooted in Harmony.

  16. Term.  The Agreement shall commence as of the Effective Date and, unless earlier terminated in accordance with Section 18 (Termination), shall continue until the later of (i) your receipt of a requested ESA/PSD Letter; (ii) the Network Provider’s decision to decline your request for an ESA/PSD Letter; or (iii)  expiration of the guarantee period, if applicable, provided for in Section 15 (Refund) (the “Term”). 

  17. Termination. 

    1. Termination for Convenience. You may terminate this Agreement for any reason (or no reason) prior to the expiration of the Term upon notice to Rooted in Harmony; provided you have completely fulfilled your payment obligations under Section 8 (Payment Terms). Terminating under this Section 18.1 (Termination for Convenience) will not entitle you to a refund, unless you otherwise qualify for the refund  under Section 15 (Refund). 

    2. Termination for Material Breach. Either Party shall be entitled to terminate this Agreement for material breach by the other, upon providing notice to the other Party.

    3. Suspension of Service. Rooted in Harmony shall be entitled to suspend or terminate your account immediately and without notice if Rooted in Harmony determines, in its sole judgment, that you are in breach of Section 4.1 (Access Rights), Section 4.3 (Restrictions), or Section 7 (Acceptable Use Policy). 

    4. Effect of Termination or Expiration. Immediately upon termination or expiration of this Agreement: (i) Rooted in Harmony shall cease providing the Rooted in Harmony Services; and (ii) all of your licenses under this Agreement shall end. Rooted in Harmony may retain copies of the your PHI and other Customer Data to the extent required for legal compliance and copies to the extent the same resides on backup servers. The expiration or termination of this Agreement shall not affect any obligation that accrued prior to such expiration or termination.

    5. Survival. The following Sections of this Agreement shall survive any termination or expiration of this Agreement: (i) Section 4.2 (Ownership of Rooted in Harmony Platform); (ii) Section 5 (Customer Data); (iii) Section 9 (Feedback); (iv) Section 14 (Indemnification) (v) Section 16 (Limitation of Liability); and (vi) Section 22 (Statistical Data). 

  18. Notices. All notices under this Agreement shall be in writing,  in English, and delivered by email.  Notices to Rooted in Harmony shall be deemed duly delivered upon Rooted in Harmony’s receipt of your email at the email address specified in Section 26 (Contact Us). Notices to you shall be deemed duly delivered upon your receipt of Rooted in Harmony’s at the email address you provided during the registration process.

  19. Amendment or Assignment.  No amendment to or assignment of this Agreement will be effective unless consented to in writing by both Parties.  

  20. No Waiver. No failure or delay in exercising any right under this Agreement will operative as a waiver of such right, or preclude any further exercise.  

  21. Statistical Data. To the extent not prohibited by applicable law, Rooted in Harmony shall be entitled to collect, compile, analyze, and otherwise use and exploit statistical and usage data related to the use of the Rooted in Harmony Platform and Rooted in Harmony Services that has been de-identified in accordance with applicable law (“Statistical Data”). No compensation shall be paid by Rooted in Harmony with respect to its use of the Statistical Data. 

  22. Governing Law; Jurisdiction. This Agreement, and all claims, disputes, or controversies arising out of this Agreement, shall be governed in all respects by the laws of Delaware, USA, without giving effect to its conflicts of law provisions. The exclusive venue and jurisdiction for any action or proceeding arising out of this Agreement shall be the state and federal courts located in Wilmington, Delaware, USA. The Parties accept the personal jurisdiction of such courts. 

  23. Waiver of Jury Trial; No Class Actions.  Each Party irrevocably and unconditionally waives any right it may have to a trial by jury in respect of any legal action arising out of or relating to this Agreement or the transactions contemplated hereby. You similarly waive rights or authority (if any) to litigate a claim or dispute under or related to this Agreement on a class action or consolidated basis, or in any type of representative capacity on behalf of another person or persons whether or not similarly situated.  

  24. Contact Us. To contact us, please email support@Rooted in Harmony.com.

  25. Definitions. 

    1. “Administrative Services” has the meaning set out in Section 2 (Rooted in Harmony Services and the Platform).

    2. “Agreement” means these Service Terms. 

    3. “Animal Companion” means an animal who provides emotional or physical support for a person. 

    4. “Customer Data” means data, information, and content that the Company (i) uploads to, or makes available to Rooted in Harmony by means of, the Rooted in Harmony Platform, or (ii) otherwise provides to Rooted in Harmony.  

    5. “Effective Date” means the effective date of the Agreement, as specified on the account creation.

    6. “Emotional Support Animal” has the meaning set out in Section 2 (Rooted in Harmony Services and the Platform).

    7. “ESA” has the same meaning as “Emotional Support Animal.” 

    8. “ESA Letter” means a formal letter by a licensed mental health professional designed to qualify your Animal Companion as an ESA.  

    9. “ESA/PSD Letter” means (i) an ESA Letter or (ii) a PSD Letter, as the case may be.  

    10. “Fees” has a meaning set out in Section 8 (Payment Terms). 

    11. “Intellectual Property” or “Intellectual Property Rights” means rights under patent law, copyright law, trademark law, data and database protection law, trade secret law, and law applicable to confidential information, and any and all similar proprietary rights. “Intellectual Property Rights” means those rights as they exist as of the Effective Date, and all such rights subsequently acquired during the Term.

    12. “Network Provider” has the meaning set out in Section 2 (Rooted in Harmony Services and the Platform).

    13. “Personal Data” means information (i) that relates an identified or identifiable natural person, (ii) that may be linked or linkable to such natural person or their household; or (iii) that is defined as personal information or personal data (or the equivalent) under applicable law.

    14. “Personal Health Information” or “PHI” has the meaning set out in the Telehealth Consent Documents.

    15. “Rooted in Harmony Network” means the network of licensed mental health professionals chosen by Rooted in Harmony to administer the Telehealth Services. 

    16. “Rooted in Harmony Platform” means the portal and associated infrastructure that provides the Rooted in Harmony Services. 

    17. “Rooted in Harmony Services” has the meaning set out in Section 2 (Rooted in Harmony Services and the Platform). 

    18. “Psychiatric Service Dog” has the meaning set out in Section 2 (Rooted in Harmony Services and the Platform).

    19. “PSD” has the same meaning as “Psychiatric Service Dog.”  

    20. “PSD Letter” means a formal letter by a licensed mental health professional designed to qualify your Animal Companion as a PSD.  

    21. “PSD Training Course” means the training course offered by Rooted in Harmony that provides information and instructions regarding how to train your Animal Companion to become a PSD and other information related to PSDs, and is included in the scope of Rooted in Harmony Services.

    22. “PSD Course Completion Certificate” means the certificate issued by Rooted in Harmony to you upon your completion of the PSD Training Course.  

    23. “Statistical Data” has the meaning set out in Section 22 (Statistical Data). 

    24. “Telehealth Consent Documents” has the meaning set out in Section 10 (Privacy and Telehealth Consent Documents).  

    25. “Telehealth Services” has the meaning set out in Section 2 (Rooted in Harmony Services and the Platform). 

    26. “Term” is defined in Section 17 (Term).

    27. “Website” means the Rooted in Harmony website located at www.rihcounseling.com. 

    28. “you” means the individual who clicks “I accept” to this Agreement.